FITENABLE
Book a consultation

Privacy Policy

FITENABLE LLP · Last updated: 15 July 2026 · Version 1.2

1. Introduction

FITENABLE LLP ("FITENABLE", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, who we share it with, and the rights available to you.

This Policy is issued in compliance with the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 (together, the "DPDP"), the Information Technology Act, 2000 and the rules made under it, and other applicable Indian law.

For the purposes of the DPDP, FITENABLE is the Data Fiduciary in respect of the personal data described in this Policy. Our contact details, and those of the person who answers questions about our processing of your data, are in Clause 13.

This Policy applies to https://fitenable.com and all associated dashboards, tools and services (the "Platform"). It should be read with our Terms and Conditions, Cookie Policy and Disclaimer Policy.

2. Eligibility: 18+ Only; No Children's Data

The Platform and Services are intended solely for persons aged 18 years or older. We do not knowingly collect, store or process the personal data of any person under the age of 18.

We do not direct the Platform at children, and we do not knowingly offer Services to children. If you are under 18, you must not use the Platform or provide any personal data to us.

If we become aware that we have collected personal data from a person under 18, we will cease processing and delete that data, and terminate any related account, as soon as reasonably practicable. If you believe a minor has provided us personal data, please contact us at support@fitenable.com.

3. The Personal Data We Collect

  • Account and identity data: name, email address, phone number (including for WhatsApp communications), password (stored in hashed form), and your confirmation that you are 18 or older.
  • Health and lifestyle data (sensitive in nature): information you provide in the Assessment and during coaching, such as age / date of birth, sex, height, weight, body-fat estimate, fitness goals, training history, activity level, food preferences and restrictions, allergies, injuries, and self-reported medical conditions (for example PCOS, thyroid or other conditions you choose to disclose), and progress data you log over time (measurements, photos if you upload them, workout and adherence logs).
  • Transaction data: records of the Services you purchase, amounts, dates and GST details. Payment-instrument data (card number, CVV, bank credentials) is collected and processed directly by our payment processor (Razorpay) and is not stored by us.
  • Communications data: messages, queries and support requests you send us by email, WhatsApp, the in-app chat (including any photos you attach there) or call, and your coaching interactions. In-app chat messages are encrypted in transit and at rest on our servers.
  • Technical and usage data: IP address, device and browser type, pages viewed, and similar information collected automatically through cookies and similar technologies (see the Cookie Policy).
  • Health-platform data (mobile app, optional): if you use the FITENABLE mobile app and choose to connect Apple Health (iOS) or Google Health Connect (Android), the app will read, with your specific consent and only the data types you allow, the following information from your device: body weight, daily step count, daily active energy (kilocalories), and exercise sessions over the last seven days. See Clause 4A for how this data is used and stored. We do not read any other Health categories, and we do not write any data back to Apple Health or Health Connect.

We collect personal data directly from you, automatically through your use of the Platform, and from service providers acting on our behalf (such as the payment processor).

4. How We Use Your Personal Data and Our Lawful Basis

We process your personal data on the basis of your consent and, where applicable, the legitimate uses recognised under the DPDP, including for the performance of the service you have requested. We use your personal data to:

  • create and manage your Account and verify that you are 18 or older;
  • generate, review (by a Coach) and deliver your personalised Plan, and provide coaching, check-ins and support;
  • process payments and issue invoices (via Razorpay);
  • communicate with you about your Plan, account, bookings and service updates;
  • operate, maintain, secure and improve the Platform;
  • send marketing communications only where you have separately opted in (see Clause 5);
  • comply with legal, tax and regulatory obligations; and
  • detect, prevent and address fraud, security incidents and misuse.

Health data. We process your health and lifestyle data only to provide and personalise the Services. We do not use your health data for advertising, and we do not sell it.

4A. Apple Health and Google Health Connect Integration (Mobile App)

What it is. The FITENABLE mobile app may, with your explicit consent, read selected data from Apple Health (on iOS devices) and Google Health Connect (on Android devices) so the app can pre-fill your tracking screen and reduce manual entry.

Consent and granularity. Access is requested through the operating system's own Health consent dialog. You choose, per data type, whether to allow read access. You can deny any or all of them, and the rest of the app continues to function. We never request write access.

Data types we may read. Only the following, and only if you grant access: body weight, daily step count, daily active energy burned (kilocalories), and exercise sessions from the previous seven days. We do not read sleep, heart rate, reproductive health, mental health, clinical records, or any other Health category.

On-device only. Data read from Apple Health or Health Connect is used only on your device to pre-fill fields in the app (for example, your latest weight on the weekly measurement screen). This data is not transmitted to our servers, not stored in our database, not shared with Coaches, and not used for advertising or any other purpose. Once a value is pre-filled into a field, you may edit or clear it before saving; only values you explicitly save are transmitted to us as part of your tracking record, in line with the rest of this Policy.

Revoking access. You can revoke FITENABLE's access to Apple Health or Health Connect at any time through the operating system:

  • iOS: Settings → Health → Data Access & Devices → FITENABLE.
  • Android: Settings → Apps → Health Connect → App permissions → FITENABLE.

Third-party platforms. Apple Health is provided by Apple Inc. and Health Connect is provided by Google LLC. Their handling of data stored within those platforms is governed by Apple's and Google's respective privacy policies and platform terms. We are not the data controller for data that remains within Apple Health or Health Connect; we only receive the values you authorise us to read.

5. Marketing Communications

We will send promotional communications (for example by email or WhatsApp) only if you have given specific, separate consent for marketing, distinct from the consent required to provide the Services.

You may withdraw marketing consent at any time using the unsubscribe link, replying STOP, adjusting your Account settings, or contacting support@fitenable.com. Withdrawing marketing consent does not affect service-related communications, which are necessary to provide the Services you purchased.

6. Cookies and Tracking Technologies

The Platform uses cookies and similar technologies, including analytics tools and the Meta (Facebook) Pixel, for site functionality, performance measurement and (where you consent) advertising and audience measurement.

Non-essential cookies and trackers (including the Meta Pixel) are deployed only where you have given consent through our cookie banner. You can manage your preferences at any time. Full details are in the Cookie Policy.

7. How We Share Your Personal Data

We share personal data only as necessary and with appropriate safeguards. We may share it with:

  • Coaches engaged by us (as independent contractors) who build and deliver your Plan and provide support. They act as our Data Processors and are bound by confidentiality and data-protection obligations;
  • Service providers / Data Processors, including our payment processor (Razorpay), cloud hosting and infrastructure providers, email and messaging providers, video-conferencing provider (Zoom) for classes, and analytics providers, each engaged under contractual data-protection terms;
  • Professional advisers (lawyers, accountants, auditors) where necessary;
  • Authorities, regulators or courts where required by law or to protect our rights; and
  • a successor entity in connection with a merger, acquisition or transfer of assets, subject to this Policy.

We do not sell your personal data, and we do not share it with advertisers for their independent use.

8. Cross-Border Transfer

Some of our service providers may store or process personal data on infrastructure located outside India. Where we transfer personal data outside India, we do so in accordance with the DPDP and subject to any conditions or restrictions prescribed by the Government of India.

Payment-related data is handled by our payment processor in accordance with applicable Reserve Bank of India requirements, including data-localisation requirements where they apply.

9. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this Policy, including for the duration of your relationship with us and thereafter as required to comply with legal, tax, accounting and regulatory obligations or to establish, exercise or defend legal claims.

We will erase your personal data when the purpose for which it was collected is no longer being served and retention is not required by law, including where you withdraw consent or request deletion, subject to the paragraph above.

10. Data Security

We implement reasonable technical and organisational security safeguards designed to protect personal data, including HTTPS encryption in transit, access controls limiting access to authorised Coaches and personnel, and other measures appropriate to the nature of the data.

No method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Personal data breach. In the event of a personal data breach, we will notify the Data Protection Board of India and affected Data Principals in the manner and within the timelines required under the DPDP.

11. Your Rights as a Data Principal

Subject to applicable law, you have the right to:

  • access a summary of the personal data we process about you and the processing activities;
  • correction, completion and updating of your personal data, and erasure of personal data that is no longer necessary;
  • withdraw consent at any time (this will not affect the lawfulness of processing before withdrawal, and may limit our ability to provide the Services);
  • nominate another individual to exercise your rights in the event of death or incapacity; and
  • grievance redressal (see Clause 12).

To exercise any of these rights, contact us using the details in Clause 13. We may need to verify your identity before acting on a request.

Account and data deletion. You can delete your account and the personal data associated with it at any time: in the mobile app under Account → Delete my account, on the web from your account page, or by following the steps at fitenable.com/delete-account. Deletion removes your account, assessment, plan, reports, tracking history and chat messages from our systems, subject to any records we are legally required to retain (Clause 9).

12. Grievance Redressal and Escalation

If you have any complaint or grievance regarding the processing of your personal data, you may contact our Grievance Officer / contact person at the details in Clause 13. We will acknowledge and respond within the timelines prescribed by applicable law.

If you are not satisfied with our response, you may escalate to the Data Protection Board of India in accordance with the DPDP.

13. Contact Details

  • Data Fiduciary: FITENABLE LLP
  • Registered office: 7/9/3B Faizabad Chota, Ramana Nr City Station, Deokali, Ayodhya Cantt Police Station, Faizabad, Uttar Pradesh 224001, India
  • Contact person for data-processing queries / Grievance Officer: Abhishek Maurya
  • Email: abhishek.apple.247@gmail.com
  • Phone: +91 77609 09497

14. International Users

FITENABLE is established in India and the Services are directed primarily at users in India. The Platform may be accessed from other countries. If you access the Platform from outside India, you do so on your own initiative and are responsible for compliance with local laws. Where additional laws (such as the EU / UK GDPR) apply to a particular processing activity, we will comply with our obligations under those laws to the extent applicable.

15. Changes to this Policy

We may update this Policy from time to time. We will post the updated version on the Platform with a revised "Last updated" date and, where required, notify you.

FITENABLE LLP · Privacy Policy · Last updated: 15 July 2026 · Version 1.2 · v1.1 added Clause 4A (Apple Health / Health Connect, read-only, on-device); v1.2 named the in-app chat under communications data and added the account-deletion paths under Clause 11.