Delete your account
You can request permanent deletion of your FITENABLE account and all associated data in one of three ways. All three do the same thing on our side. If you’d rather remove specific data without closing your account, see the section below.
1. In the FITENABLE mobile app (fastest)
- Open the FITENABLE app on your phone.
- Tap Account in the top bar.
- Scroll to the bottom and tap “Delete my account”.
- Confirm on the danger card.
2. On this website (if you’re signed in)
If you’re still able to sign in on the web, the same delete flow lives on your account page.
3. By email (if you can’t sign in or have uninstalled the app)
Write to support@fitenable.com from the email address registered with your FITENABLE account. We’ll verify it’s you and delete your account within 30 days (usually within 7 working days).
What gets deleted
When we action a deletion request, we permanently remove:
- your account and login credentials;
- your assessment answers, coach-reviewed diet and workout plan, and all report PDFs;
- your daily and weekly tracking history, measurements and adherence logs;
- your live-class bookings and cancellation history;
- any cached copies on our servers and back-end databases;
- any locally cached data on the mobile app upon sign-out.
What may be retained
By law, we may retain minimal records that are required to comply with tax, accounting, fraud-prevention and legal obligations (for example, invoices for services already delivered, and records the Government of India requires us to keep under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000). We do not use these records for any other purpose. Details are in the Privacy Policy (Clauses 9 and 11).
Delete specific data without deleting your account
You don’t have to close your account to remove data from it. Some things can be deleted individually, right now, from inside the app.
Weekly measurements — in the app, immediately
Open the FITENABLE app, go to the Workout tab, find the measurement entry you want to remove, and tap the delete icon next to it. Confirm on the prompt. This permanently deletes that measurement (weight, waist, neck or hip) straight away — there’s no waiting period and no need to contact us.
Anything else — by request
Meal log entries, workout logs, water logs and chat messages don’t currently have an individual delete button in the app. You can still have any of them removed on request: write to support@fitenable.com from the email address registered with your account and tell us what to delete. We’ll action it within 30 days, usually within 7 working days, and your account, plan and coaching continue exactly as before.
This is the same erasure right described in our Privacy Policy, Clause 11, and the same 30-day retention schedule in Clause 9 applies to what we keep in the meantime.
Apple Health and Google Health Connect
There is nothing to disconnect. The FITENABLE mobile app has no connection to Apple Health or Google Health Connect — it requests no health permissions and reads nothing from either platform, so there is no access to revoke and no data of ours sitting inside them. Everything we delete is listed above.
How long deletion takes
Requests through the app or website take effect immediately once you confirm. Email requests are verified and actioned within 30 days, usually within 7 working days.
FITENABLE LLP · See our Privacy Policy and Terms and Conditions.