Delete your account
You can request permanent deletion of your FITENABLE account and all associated data in one of three ways. All three do the same thing on our side.
1. In the FITENABLE mobile app (fastest)
- Open the FITENABLE app on your phone.
- Tap Account in the top bar.
- Scroll to the bottom and tap “Delete my account”.
- Confirm on the danger card.
2. On this website (if you’re signed in)
If you’re still able to sign in on the web, the same delete flow lives on your account page.
3. By email (if you can’t sign in or have uninstalled the app)
Write to support@fitenable.com from the email address registered with your FITENABLE account. We’ll verify it’s you and delete your account within 30 days (usually within 7 working days).
What gets deleted
When we action a deletion request, we permanently remove:
- your account and login credentials;
- your assessment answers, coach-reviewed diet and workout plan, and all report PDFs;
- your daily and weekly tracking history, measurements and adherence logs;
- your live-class bookings and cancellation history;
- any cached copies on our servers and back-end databases;
- any locally cached data on the mobile app upon sign-out.
What may be retained
By law, we may retain minimal records that are required to comply with tax, accounting, fraud-prevention and legal obligations (for example, invoices for services already delivered, and records the Government of India requires us to keep under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000). We do not use these records for any other purpose. Details are in the Privacy Policy (Clauses 9 and 11).
Health-platform data (mobile app)
If you connected the FITENABLE mobile app to Apple Health or Google Health Connect, the values we read from those apps stayed on your phone and were never uploaded to us. Deleting your FITENABLE account has no effect on the data inside Apple Health or Health Connect — those apps are managed by Apple and Google. To revoke our read access there, go to iOS Settings → Health → Data Access & Devices → FITENABLE, or Android Settings → Apps → Health Connect → App permissions → FITENABLE.
How long deletion takes
Requests through the app or website take effect immediately once you confirm. Email requests are verified and actioned within 30 days, usually within 7 working days.
FITENABLE LLP · See our Privacy Policy and Terms and Conditions.