Grievance Redressal Policy

1. Purpose and Scope

FITENABLE LLP (“FITENABLE”, “we”, “us”) is committed to resolving complaints fairly and promptly. This Policy explains how to raise a grievance and how we handle it.

It applies to: (a) grievances about how we process your personal data (under the Digital Personal Data Protection Act, 2023 and Rules, 2025 (“DPDP”)); and (b) grievances about our Services, billing, content or conduct (consumer/service grievances).

2. Our Grievance Officer

Grievance Officer: Abhishek Maurya Designation: Designated Partner / Grievance Officer Email: support@fitenable.com Phone: +91 77609 09497 Address: FITENABLE LLP, 7/9/3B FAIZABAD CHOTA, RAMANA NR CITY STATION, Deokali, Ayodhya Cantt Police Station, Faizabad, Uttar Pradesh 224001, India

The Grievance Officer is the point of contact for both data-protection and consumer/service grievances and also serves as the contact person for data-processing queries under the DPDP.

3. How to Raise a Grievance

Send your grievance to the Grievance Officer by email (or post), including: your name and contact details; your account email (if any); a clear description of the issue; relevant dates and any supporting information; and the outcome you are seeking.

For data-protection grievances, please indicate the right you are exercising (for example access, correction, erasure, or withdrawal of consent).

4. How We Handle Grievances

Acknowledgement. We will acknowledge your grievance within 48 hours of receipt.

Verification. For data-protection grievances, we may verify your identity before acting, to protect your data.

Resolution. We will investigate and aim to resolve the grievance within within 90 days of receipt, or such shorter period as may be required by applicable law of receipt, and will keep you informed if more time is reasonably required.

Records. We maintain records of grievances and their resolution to monitor and improve our processes.

5. Escalation

Data-protection grievances. If you are not satisfied with our response on a data-protection matter, you may escalate to the Data Protection Board of India in accordance with the DPDP.

Consumer/service grievances. If you are not satisfied on a consumer/service matter, you may approach the consumer dispute redressal commissions established under the Consumer Protection Act, 2019, or use the National Consumer Helpline. Nothing in this Policy or our other terms limits any non-waivable statutory consumer right.

6. No Retaliation

We will not penalise you for raising a genuine grievance in good faith.

7. Review

This Policy will be reviewed periodically and updated as required by law or practice.

8. Contact

• FITENABLE LLP · Grievance Officer: Abhishek Maurya · Email: support@fitenable.com · Phone: +91 77609 09497